Help Center

Booking a hotel in Udaipur is easy! Simply use the search bar on our homepage — enter "Udaipur" as your destination, select your check-in and check-out dates, choose the number of guests, and click "let's go". You'll see all available hotels with real-time prices. Select your preferred property, choose a room type, and complete your booking with secure online payment. You can also call us at resv.udr@theozonehotels.com for assistance.

Our standard cancellation policy allows free cancellation up to 24 hours before check-in for most room rates. Special promotional rates and prepaid bookings may have different policies — always check the terms during booking. For Udaipur properties, during peak season (October-March), we recommend booking with our flexible rate for maximum flexibility. Cancellations are processed within 5-7 business days to your original payment method.

Yes! All our Udaipur hotels offer airport pickup and drop service from Udaipur Airport (UDR), which is just 23 km from the city center. The service is complimentary for Platinum members and available at a nominal charges. You can arrange airport transfer during booking or by calling our front desk at least 24 hours before arrival. We also arrange railway station pickups from Udaipur Junction.

Absolutely! We offer exclusive corporate rates for businesses in Udaipur, with discounts of 15-25% off our standard rates. Corporate accounts get additional benefits like dedicated account management, flexible invoicing with credit terms, priority booking, complimentary meeting room access, and loyalty points on every stay. To set up a corporate account, contact our corporate team or fill out the enquiry form on our Corporate page.

Modifying your booking is simple. Log into your Vega Rewards account, go to "My Bookings," and select the booking you wish to modify. You can change dates (subject to availability), update guest details, add special requests, or change room types. Date changes within the same rate plan are usually free. If the new dates have a different rate, you'll only pay (or receive) the difference. For urgent changes, call our 24/7 support line.

We accept all major payment methods: Credit/Debit Cards (Visa, Mastercard, Amex, RuPay), UPI (GPay, PhonePe, Paytm), Net Banking from all major banks, and cash payments at the hotel. For corporate bookings, we also offer direct bank transfer with invoice-based billing. All online transactions are secured with 256-bit SSL encryption. We also support EMI options on select credit cards for bookings above ₹3,000.